Customer Services Executive (Agribusiness)

Location: Kilkenny, Ireland (Hybrid Working Available)

About Tirlán

At Tirlán, we are a world-class food and nutrition co-operative, driven by a shared purpose to nourish the world while protecting it for future generations.

Our portfolio includes some of Ireland's most recognised consumer and agribusiness brands, including Avonmore, Kilmeaden Cheese, Truly Grass Fed, Premier Milk and GAIN Animal Nutrition. With annual revenues exceeding €3 billion, over 2,300 employees, 11 manufacturing sites and 52 agri branches, we serve customers and markets across Ireland and internationally.

Our modern headquarters in Kilkenny is a vibrant collaboration hub where teams come together to innovate, solve challenges and deliver exceptional customer experiences within a flexible hybrid working environment.

The Opportunity

We are seeking a Customer Services Executive to join our Agribusiness Customer Service team based in Kilkenny.

Reporting to the Customer Services Senior Executive, you will play an important role in delivering an outstanding experience to our customers and stakeholders. Working closely with colleagues across Customer Service, Commercial, Logistics, Planning and Quality, you will help ensure the efficient day-to-day operation of the function while actively contributing to continuous improvement initiatives and customer-focused projects.

This is an excellent opportunity for a customer-focused professional who enjoys problem solving, working collaboratively and driving service excellence.

Key Responsibilities

• Manage customer enquiries, requests and service issues in a professional, timely and customer-focused manner.
• Support the smooth day-to-day operation of the Customer Service function, ensuring service levels and performance standards are achieved.
• Build strong relationships with customers and internal stakeholders to deliver a seamless customer experience.
• Resolve complex or escalated queries through to successful conclusion.
• Analyse customer and operational data to identify trends, opportunities and areas for improvement.
• Prepare and maintain accurate reports using SAP, C4C and SAC systems.
• Participate in customer service improvement initiatives, projects and process enhancement activities.
• Contribute to Voice of Customer programmes, helping to identify and implement improvements that enhance customer satisfaction.
• Support performance management activities, including monthly reviews and continuous improvement discussions.
• Collaborate with cross-functional teams to improve service quality, efficiency and productivity.
• Champion a culture of continuous improvement and customer excellence.

About You

You are a proactive, organised and solutions-focused professional with a passion for delivering excellent customer service.

Essential Skills & Experience

• Previous experience in a customer service, customer support or customer operations role.
• Strong communication and relationship-building skills.
• Excellent problem-solving and decision-making abilities.
• Experience managing customer queries through to resolution.
• Strong organisational skills with the ability to manage multiple priorities effectively.
• High level of accuracy and attention to detail.
• Proficiency in Microsoft Office applications, particularly Excel.
• Customer-centric mindset with a commitment to service excellence.

Desirable

• Experience working with SAP, C4C, SAC or similar ERP/CRM systems.
• Experience within agribusiness, agriculture, food, manufacturing or supply chain environments.
• Knowledge of continuous improvement principles and customer experience programmes.

Why Join Tirlán?

At Tirlán, you'll have the opportunity to grow your career while contributing to a business that has sustainability, innovation and customer success at its core.

We offer:

• Competitive salary and benefits package.
• Hybrid working arrangements.
• Career development and learning opportunities.
• Collaborative and inclusive culture.
• Wellbeing initiatives and employee supports.
• Opportunity to work with leading brands and industry experts.
• A purpose-led organisation focused on people, customers and communities.

Diversity, Equity & Inclusion

At Tirlán, we recognise that diverse perspectives drive innovation and strengthen our business. We are committed to creating an inclusive workplace where everyone feels respected, valued and empowered to reach their full potential.

We welcome applications from people of all backgrounds, experiences and identities.

Join Our Talent Community

Interested in a future career with Tirlán? Visit www.tirlan.com/careers to join our talent community and receive updates on new opportunities.

Tirlán is a Values-Based Organisation.